Return And Exchanges
We sell our eyewear exclusively online. However, we realize that you probably want to try your glasses on before making a commitment! That’s why we offer free shipping, returns, and exchanges within 30 days of receiving your order :)
How to process a return or exchange
Log in to your profile by clicking the “person” icon at the top, right-hand corner of our website and heading to the “Your Orders” page. Once there, clicking the “Request Return/Exchange” button prompts you to confirm your request and then automatically notifies our team. After that you can kick back and we’ll respond to you via email as soon as possible!
Start by locating the email with your confirmation order. The email subject reads “Felix Gray Order Confirmation” and the sender is [email protected]. You can reply directly to that email with a brief reason why, and we’ll respond to you as soon as possible!
Helpful hints for exchanges
If you are interested in an exchange and are unsure of which style you want to try, measure your favorite pair of eyewear to get an idea of which Felix Grays would be the perfect fit :) For reference, all frame dimensions are listed below in millimeters (lens width, nose bridge width, arm length, lens height):
|Frame (Face Size)||Lens Width||Nose Bridge||Arm Length||Lens Height||Total Frame Width|
|Turing (Small)||45 mm||21 mm||140 mm||40 mm||126 mm|
|Roebling (Small/Med)||49 mm||18 mm||140 mm||36 mm||133 mm|
|Nash (Medium)||49 mm||17 mm||140 mm||35 mm||135 mm|
|Faraday (Med/Large)||53 mm||17 mm||145 mm||41 mm||136.5 mm|
|Jemison (Large)||52 mm||18 mm||145 mm||40 mm||140 mm|