Return And Exchanges

We sell our eyewear exclusively online. However, we realize that you probably want to try your glasses on before making a commitment! That’s why we offer free shipping, returns, and exchanges within 30 days of receiving your order :)

How to process a return or exchange

Start by locating the email with your confirmation order. The email subject reads “Felix Gray Order Confirmation” and the sender is orders@shopfelixgray.com. You can either reply directly to that email, or shoot us a new note at support@shopfelixgray.com with your order reference number (which begins with an “R” and is followed by nine numbers), return/exchange request, and a brief reason why :) At that time, kick back and we will respond to you as soon as possible!

Helpful hints for exchanges

If you are interested in an exchange and are unsure of which style you want to try, measure your favorite pair of eyewear to get an idea of which Felix Grays would be the perfect fit :) For reference, all frame dimensions are listed below in millimeters (lens width, nose bridge width, arm length, lens height):

Turing -  45, 21, 140, 40 mm (small)

Roebling - 48, 19, 140, 36 mm (small/medium)

Nash - 49, 17, 140, 35 mm (medium)

Faraday - 53, 17, 145, 41 mm (medium/large)

Jemison - 52, 18, 145, 40 mm (large)