Return And Exchanges
We sell our eyewear exclusively online. However, we realize that you probably want to try your glasses on before making a commitment! That’s why we offer free shipping, returns, and exchanges within 30 days of receiving your order :)
How to process a return or exchange
1. If you did not create an account
Start by locating the email with your confirmation order. The email subject reads “Felix Gray Order Confirmation” and the sender is firstname.lastname@example.org. At the bottom of the email, click “View Order Details” which will redirect you to the orders page of our website. Once there, click the green “Return/Exchange” button which then automatically notifies our team of your request! At that time, kick back and we will respond to you as soon as possible!
2. If you did create an account
You can still follow the instructions to access the orders page through your confirmation email :) Alternatively, you can log in to your profile by clicking the “person” icon at the top, righthand corner of our website and then heading to the “Your Orders” page. Once there, it’s the same deal as above: clicking the green “Return/Exchange” button automatically notifies our team of you processing a request! You can then look forward to a follow-up email from one of us shortly thereafter.
3. What if I’m in a rush?
Email us directly at email@example.com with your order details and request :)
Helpful hints for exchanges
If you are interested in an exchange and are unsure of which style you want to try, measure your favorite pair of eyewear to get an idea of which Felix Grays would be the perfect fit :) For reference, all frame dimensions are listed below in millimeters (lens width, nose bridge width, arm length, lens height):
Turing - 45, 21, 140, 40 mm (small)
Roebling - 48, 19, 140, 36 mm (small/medium)
Nash - 49, 17, 140, 35 mm (medium)
Faraday - 53, 17, 145, 41 mm (medium/large)
Jemison - 52, 18, 145, 40 mm (large)